Return Policy for Poly Workshop Oy

At Poly Workshop Oy, we are committed to providing high-quality products and ensuring customer satisfaction. This Return Policy outlines the terms and conditions for returning defective items. Please review it carefully before making a purchase.

Eligibility for Returns

  • Defective Products Only: We accept returns for all products that are defective due to manufacturing errors, material flaws, or other issues that render the product unusable or not as described. Non-defective items, including those returned due to change of mind, incorrect sizing selected by the buyer, or normal wear and tear, are not eligible for return.

  • Timeframe: Returns must be initiated within 30 days of receiving the product. Proof of purchase (e.g., order number or receipt) is required.

Return Process

  1. Contact Us: To initiate a return, please contact our customer support team at [insert contact email/phone, e.g., support@polyworkshopoy.com] with details about the defect, including photos or descriptions of the issue, and your order information.

  2. Inspection: Upon receiving your request, we will review the details and may ask for additional information or evidence of the defect.

  3. Return Authorization: If approved, we will provide a return authorization number and instructions for shipping the item back to us.

  4. Ship the Item: Package the defective product securely and include the return authorization number. Ship it to the address provided in our instructions.

Shipping Costs

  • Buyer Responsibility: The buyer is responsible for all return shipping costs, including any customs fees or duties if applicable. We recommend using a trackable shipping method to ensure the item reaches us safely.

  • No Reimbursement for Shipping: Original shipping fees paid at the time of purchase are non-refundable.

Replacements and Refunds

  • Defective Machined Components: All defective machined components will be fully replaced at no additional cost to the buyer. We will ship the replacement item(s) to you free of charge once the defective item is received and inspected.

  • Other Defective Products: For non-machined defective products, we will either replace the item or issue a full refund (excluding original shipping costs), depending on availability and your preference.

  • Processing Time: Refunds or replacements will be processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

Exclusions and Limitations

  • Products that have been modified, misused, or damaged by the buyer are not eligible for return or replacement.

  • Custom or made-to-order items may have additional restrictions; please check with our support team for details.

  • This policy does not affect your statutory rights under applicable consumer protection laws.

If you have any questions about this Return Policy, please contact us at [insert contact information]. We appreciate your business and strive to resolve any issues promptly.

Last Updated: October 7, 2025